Customer Support Specialist at Realpad

Remote, On-site
Praha
Full-time

Join Realpad on our mission: Make buying and selling of newly built homes an enjoyable experience. Our goal is to become a European leader in sales tools for real estate developers. With almost 200 customers, we are a leading industry player in Europe, headquartered in Prague, with branches in Belgrade and Budapest.

WE OFFER...

…an entrepreneurial journey rather than a job, in the field where the real estate meets technology, or as we usually call it - proptech. Have the flexibility to do the work like it is in the 21st century and gain extensive freedom by delivering your results. We want to trust and support you as you grow your talents. We are a young, ambitious, and goal-oriented company that values personal freedom and dedicates ourselves to the continuous improvement of both the company and ourselves. We hold high expectations for others, so we foster a strong team spirit rooted in mutual support and collaboration. Providing exceptional customer service has been our guiding principle since the company was founded. A satisfied customer will be both your goal and your calling card.

See our Cocuma profile, or read about us in CzechCrunch.

Role responsibilities

As the Customer Support Specialist, you will be the front-line support for our customers, who need assistance with using our software product. Your main objective is customer satisfaction, with the following responsibilities:

Client Technical Support: Daily contact with clients—mainly Czech and Slovak real estate developers—via email and phone, helping them navigate our software product during their daily operations.
Problem Solving: Handle both simple and complex requests. Investigate issues deeply by proactively testing, simulating scenarios, and identifying root causes of unexpected behavior.
Customer Service Excellence: Deliver fast, clear, and high-quality support. Communicate in a kind, customer-centric manner and explain solutions clearly and effectively.
Product Feedback Bridge: Act as the link between clients and our product/technical teams. Collect and relay client feedback, bugs, and improvement ideas.

WE LOOK FOR…

Full-time role based in our Prague office or remotely.
Fluent Czech or Slovak speaker with strong English skills (B2+). You communicate effectively in both languages.
Great customer service is in your DNA. You handle escalations calmly, go the extra mile when needed, and know how to talk to customers in any situation.
Curiosity and tech-savviness: You enjoy diving deep into tools, exploring edge cases, and troubleshooting unexpected behaviors proactively.
Strong organisation: You prioritize effectively, look for smarter ways to work, and aim to simplify and automate wherever possible.
Owner & team player. You have a strong sense of ownership and responsibility to deliver on assigned tasks. Your teammates can rely on your flawless execution as well as on your support and proactive help.
Fast learner. You are open to taking and giving feedback to improve yourself and the company. You constantly challenge the current status quo and are eager to grow, improve and chase development. You explore available documentation independently, learn by doing, and aren’t afraid to experiment to find solutions.
Flexibility. You are excited about fast-paced growth and can resist the stress that comes with it.

WE WOULD...

...like to hear from you!

If you are interested in this position or opportunities in the company, send us your CV and a short introduction about yourself and your motivation.