Junior End User Support (Mac & Linux)

We are SatoshiLabs, world-renowned pioneers in digital security and a bitcoin-first tech holding. We defined a whole new industry and proudly stand behind extraordinary projects such as Trezor, Invity, Tropic Square and Vexl.

As a Junior End User Support at SatoshiLabs, you’ll help our colleagues with everyday technical topics — from onboarding newcomers to solving various IT-related issues with their laptops, VPNs, printers, OS updates etc.

If you have solid knowledge of macOS, enjoy helping people, are tech-savvy, curious, proactive and eager to learn, let us know about yourself!

This role is great for students or fresh graduates who want to gain hands-on experience in a real tech environment.

We’re open to both part-time (min. 20 h/week) or full-time cooperation. Are you in?

👉 What you'll do

• Take part in the onboarding of newcomers — handing over hardware, credentials, explaining best practices, etc.
• Support colleagues with day-to-day technical topics, such as:
  • setup, configuration and maintenance of laptops
  • ensuring devices meet internal security standards
  • assistance with macOS / Linux
  • managing user accounts and permissions
  • helping with common IT issues (VPN, printers, network access, etc.)
• Over time, you may also get the opportunity to support senior colleagues on selected tasks as part of your growth

💪 About you

• You have good knowledge of macOS (hands-on experience with configuration, troubleshooting, and user settings)
• Linux knowledge is a plus
• You are user-oriented and enjoy helping people on a daily basis
• Strong technical thinking and a problem-solving mindset
• Willing to come to the office at least 2–3 days per week
• English B2+ (spoken & written)
• Experience with macOS MDM is beneficial
• Previous IT support / helpdesk experience is nice to have

🤝 What we offer

• Be a part of a brand that has revolutionized the crypto industry more than once
• Option to receive part of your compensation in bitcoin
• Budget for professional growth (training, courses, and workshops of your choice)
• Friendly, open culture with regular company events and get-togethers
• Renovated offices with a gym, football table, billiards, PlayStation, and 3D printer
• Other perks: MultiSport card, company mobile tariff, free parking, and more

👋 Sounds good? We want to hear from you: submit your CV along with a cover letter. We’ll definitely get in touch with you as soon as we review your application, most likely within a week.