CZ/SK Customer Success Manager - Mid-Market Clients

About Realpad

Realpad is a customer experience software for real estate developers. We help them sell homes more efficiently and deliver a better experience to buyers. 150+ customers across 12 countries, headquartered in Prague with local teams in Budapest, Lisbon, and Belgrade.

Real estate is a relationship-heavy industry, and our software is complex. That's why we need people who can combine strong communication with technical understanding — not just friendly faces.

What the job actually looks like

This is a strategic client role. You'll be the go-to person for our largest and most important clients — the biggest players in residential real estate development across the Czech and Slovak markets. Your portfolio will consist of around 13 accounts today, growing to a maximum of 20.

These aren't accounts you manage from behind a screen. Personal meetings make up around 70% of your communication — the rest is online. You'll deal with multiple stakeholders on the client side, from project managers to C-level executives, and you need to be comfortable navigating complex organizational structures.

Your job, in practice:

1. You own the relationship. You're the face of Realpad for our top-tier clients. You build trust at every level of their organization and become their strategic partner.
2. You implement and expand. You lead onboarding, drive adoption across departments, and identify opportunities to deepen our footprint within each account.
3. You consult. You understand the client's business, their processes, and their pain points. You bring ideas, not just answers. You help them shape their digitization strategy using our platform.
4. You protect and grow revenue. You ensure retention, spot upsell opportunities early, and turn them into results. With accounts this size, every renewal and expansion matters.

This is a high-touch, high-trust role where your ability to read people, manage expectations across multiple stakeholders, and deliver real business value will define your success.

Where and how you work

This is a hybrid role based in Prague, with frequent travel across the Czech Republic and Slovakia to meet clients in person. Expect to be on the road regularly — this isn't a desk job.

What we're looking for

• Native Czech or Slovak speaker with strong English (B2+). English is our official company language — we're an international team across multiple countries, so you'll use it daily in internal communication, documentation, and cross-team collaboration.
• Senior profile with enterprise experience is a significant advantage. You know how to navigate multi-stakeholder environments, handle escalations, and maintain relationships at the executive level. This is not a junior role.
• A relationship builder who can go deep. You don't just maintain contacts — you build genuine partnerships. You're someone clients call when they need advice, not just when something breaks.
• Technically capable. You pick up complex tools fast and understand how software fits into a client's workflow. Experience with Notion, Excel, Word, or workflow tools like Wflow is a plus. Previous experience implementing a CRM or similar SaaS tool is a big advantage.
• AI-friendly. We actively use AI in our daily work and expect you to do the same. If you're someone who's already experimenting with AI tools to work smarter — that's a big plus. If AI still feels like something to avoid, this probably isn't the right fit.
• A strategic thinker who executes. You can see the big picture for an account — where the value is, what risks exist, where to push — and then actually make it happen.

SaaS experience is strongly preferred. What matters most is that you've worked with demanding, high-value clients and know what it takes to keep them happy and growing.

What we offer

• Up to 2 bonuses per year — that's up to 14 salaries annually
• ESOP (Employee Stock Ownership Plan)
• 25 days of paid vacation
• MacBook
• Company mobile plan — we'll transfer your number to our operator
• Multisport card contribution
• Cool pet-friendly office in the heart of Prague, Na Příkopech
• Two company retreats per year — the next one is in Portugal this summer

Interested?

We're ambitious, we don't play it safe, and we're building something extremely valuable in an industry that's just getting started with digital. If you want to build a career on that wave — jump in. If not, no hard feelings, but the train is leaving. 🚀

Send us your CV and a short note about why this role appeals to you.