Customer Support (text-only) for Detective Game 🕵🏻‍♂️ E-Commerce Startup I 100% Remote, Flexible I Part-time

We are looking for a reliable, organized and empathetic person to be the front line of our customer service. 

This is a fully remote, highly flexible position. All of our customer support takes place in English, and is always written (email, chat…). Most if not all of it can be done on your phone from anywhere. However, we pride ourselves in providing excellent & highly responsive service to our customers, meaning we are looking for someone who is comfortable being “on call” for urgent matters even during the weekend.

Who we are

Murder in Prague is a rapidly growing interactive storytelling business founded in Prague. We created a brand new category of product: the interactive murder mystery movie kit. Blending great cinematic storytelling with an unforgettably immersive investigation experience, we have sold tens of thousands of our kits to extremely satisfied customers, and have developed a massive fanbase worldwide. We sell best-in-class experiences, and we want for our customer service to be that also.

The role

• answer customer questions about the product or their order status (email, chat)
• assist with delivery problems (contact our warehouse or the carrier company if there’s a shipment issue)
• process address corrections or order cancellations/re-shipments in our system
• file claims on failed deliveries
• moderate our social media comments: answer questions, filter harmful comments

We of course have systems and templates for everything and would train you in all of the above. 

None of it is rocket science, and attention to detail and a kind attitude are far more important than any prior experience.

The commitment

The expected time commitment is 20 hours/week. 

You can schedule your work however you like, as long as you’re able to monitor notifications throughout the day (9am-9pm) and react quickly if anything urgent comes up. 

We need someone who is comfortable with this “on call” arrangement 7 days a week. 

There are typically very few urgent things - those are usually only when a customer put down an incorrect address on an order, and it needs to be edited before it’s shipped incorrectly - but when they happen, we need to know that you’re monitoring the notifications, and you will see and address them.

There is lots of room for growth in this role, both into a full-time position, as well as into more senior operations roles. We are an equal opportunity employer.