Customer Success Specialist – Helping E-Commerce Businesses Grow 🚀

Are you passionate about e-commerce and customer experience? Do you thrive on finding solutions, communicating with clients, and helping businesses succeed? If so, we’d love to meet you!

At Expando, we help e-shops expand to global marketplaces, and we believe that a satisfied customer is a successful customer. We’re looking for a Customer Success Specialist to support our clients, ensure smooth operations, and improve their marketplace experience. If you enjoy dynamic work, innovation, and making a real impact, this role is for you!

🔹 Your Responsibilities

👥 Customer Support & Relationship Management

Provide top-tier customer support, ensuring clients have the best possible experience.
Manage inquiries and issues through the eDesk ticketing system (experience with other systems is welcome, we’ll get you up to speed).
Oversee client accounts, analyze feedback, and find ways to improve the customer experience.

📊 Account Support & Feedback

Keep an eye on customer accounts to make sure everything runs smoothly.
Gather feedback from customers and suggest ways we can improve their experience.
Help businesses optimize their marketplace presence, from managing listings to solving small challenges.

🚀 Growth & Learning

Receive step-by-step training and mentorship to help you grow.
Learn how global marketplaces work and gain valuable skills in e-commerce.
Start with structured tasks and take on more responsibilities as you gain experience.

🔍 Who We’re Looking For

Native Czech and English proficiency (B2 or higher) – additional languages are a plus.
Strong organizational and multitasking skills – you can manage multiple tasks effectively.
Eagerness to learn and apply new knowledge.
Customer support experience (e.g., Live Chat) is an advantage but not required.
Basic knowledge of data and Excel is a plus – but if you’re new to it, we’ll teach you!

✨ What We Offer

💡 Meaningful work where you see real impact.
🌍 Flexible work arrangements – hybrid, home office, or full remote.
📚 Mentoring and support from experienced colleagues.
💰 Competitive salary.
📍 Modern office in the heart of Prague.
🏋️ Multisport card, company events, and flexible summer working hours.
🧘 Online therapy via Hedepy – because mental well-being matters.

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