Customer Care Specialist
We are hiring a Customer Care Specialist to elevate our customer experience and ensure every business gets maximum value from Reservio. Your work will directly influence how thousands of users run their day-to-day operations and how confidently they rely on our platform.
About Reservio
Reservio is an all-in-one scheduling platform that helps beauty and wellness businesses run smoothly. From online bookings to client management, payments, and marketing, Reservio empowers small businesses to look and operate like big ones without the complexity.
Reservio is part of Abugo — a growing ecosystem of SaaS products shaping the future of commerce through AI, automation, and design excellence.
🎯 Your Role
- You are the primary contact for customers worldwide — helping them resolve issues, understand features, and get the most out of Reservio.
- You communicate through chat, email, and calls.
- You troubleshoot complex technical issues, identify patterns, reproduce bugs, and work closely with product and engineering to resolve them.
- You support potential and newly onboarded customers — guiding them through setup, best practices, and account configuration.
- You participate in Customer Success activities such as demo calls for business clients.
- You dedicate part of your time to internal projects — improving processes, refining Help Center content, or contributing to any initiatives we create together.
- You use our AI-powered internal tools to work efficiently and deliver fast, accurate support.
👀 About You
- You have strong communication skills and enjoy helping people find clear, practical solutions.
- You’re analytical and comfortable navigating SaaS tools, testing scenarios, and breaking down issues logically.
- You are empathetic and customer-focused.
- You communicate confidently and professionally in English (spoken and written).
- You adapt quickly to change and thrive in a dynamic environment.
- You enjoy using AI tools to enhance your daily work.
- You’re based in Brno or nearby, so you can join us in our central office.
🚀 Why work with us?
- You’ll work on a product that genuinely helps businesses around the world.
- Your work won’t be limited to answering questions — you’ll tackle technical challenges, help shape processes, and contribute to Customer Success growth.
- We’re a small team, which means your voice matters.
- You’ll have space for personal and professional development.
🎁 Benefits
- Hybrid setup in Brno (remote flexibility).
- Flexible working hours.
- 5 weeks of vacation and sick days.
- Personal learning budget.
- Multisport card.
- Dog-friendly office.
- Company events and offsites.