🚀📱 Technical Support & Graphic Specialist - Join a Fast-Growing PropTech Startup

Hello dear applicant! 

We founded Spaceti in 2016 with the vision of making offices more pleasant, efficient, and healthy places to work. Over the years, we have built an award-winning PropTech platform based on three pillars: IoT sensors, a web dashboard, and native mobile apps. Today, we are adding a fourth: AI-powered insights that transform raw data into smarter decisions for both employees and building managers. Spaceti’s integrated solution monitors occupancy, air quality, and workplace utilization, while enabling reservations, navigation, and seamless user experiences. With our AI assistant, we help people find and book spaces, while giving companies data-driven recommendations to enhance productivity, well-being, and sustainability. And you can be part of it!

As a Technical Support & Graphic Specialist, you will combine technical problem-solving with creative map design to deliver a seamless customer experience. You’ll support clients using the Spaceti platform, resolve technical issues, and prepare high-quality map layouts that enable reservations, analytics, and workplace insights. This hybrid role is a great opportunity to grow in a fast-scaling PropTech SaaS company at the forefront of smart buildings and AI-driven workplace solutions.

What will you do?

Responsibilities

Technical Support

• Working with the ticketing system and ensuring the timely resolution of customer requests.
• Communicating with customers – diagnosing and solving technical issues.
• Collaborating with internal teams (development, product, customer success) on escalations or deeper incident resolution.
• Guiding customers in using the Spaceti platform with a focus on training and ensuring proper adoption.
• Collecting feedback and proposing improvements to enhance the user experience.

Map Design

• Preparing map layouts based on customer inputs (DWG, PDF, etc.).
• Editing layouts using graphic tools (e.g., AutoCAD, Adobe Photoshop, Illustrator, or other suitable software).
• Ensuring that the final maps meet Spaceti platform standards (e.g., functionality for reservations, analytics, etc.).
• Cooperating with the onboarding team on preparing materials for new customers.
• Designing and documenting internal processes for efficient and consistent map creation.

Optimal Skills for Success

Must have:

• Experience with graphic or CAD tools (e.g., AutoCAD, Photoshop, Illustrator, etc.).
• Ability to read and understand technical drawings (DWG, PDF, building layouts, etc.).
• Systematic thinking and the ability to work with spatial data.
• Basic technical orientation and eagerness to learn about SaaS products.
• Ability to communicate with customers in both Czech and English.
• Team player with accuracy, attention to detail, and the ability to work independently.

Nice to have:

• Experience in customer or IT support.
• Background in working with spatial data or interactive maps.
• Basic knowledge of data structures or analytical tools (e.g., Power BI, Excel, etc.).

What do we offer?

🚀 Opportunity to participate in the scaling of a global product in an evolving proptech market.
🌱 Support for personal development – training, mentoring, access to professional tools.
📱 HW, phone with company tariff for private use.
🏠 Flexible working hours, home office, paid time off.
🧑‍💼 Modern office in the city center, refreshments, snacks, great coffee, etc.
🌐 A friendly and international team of passionate start-uppers with English as a common language.

Did it catch your eye? Get in touch, and we can continue over a cup of coffee or tea in our office.