✨Customer Success Specialist✨
Our customer is a global leader in location intelligence, transforming our understanding of human activity in the physical world. They leverage machine learning and AI to extract valuable, privacy-friendly insights from location data, delivering unique intelligence to companies across various industries.
A thriving company with a strong client base, yet maintain the startup spirit where your work truly makes an impact — join in and experience an exciting phase of growth and innovation!
We’re now looking for a Customer Success Specialist to help our users succeed with our Visitation data products.
As a Customer Success Specialist, your role is to foster long-term customer adoption, starting from their initial product interaction. You will collaborate closely with the Product Manager and the DEV team, offering valuable customer feedback that directly influences product development and helps the DEV team prioritize their efforts effectively. You’ll help users solve their problems and ensure our product delivers value - quickly and consistently.
You will be an important part of a small, ambitious team based in Pilsen. You’ll be dedicated to retaining our key customers, who are major players in their fields. Our AI-based product is unprecedented, and customer retention is paramount to its success. We currently serve customers across the Nordics and the US, with plans for expansion into the UK.
Regular availability during US business hours (mostly GMT-4) will be required to provide support, incl. often evening calls with the customers.
Key Responsibilities
- Onboarding & Support
- Guide new customers through onboarding and initial setup
- Respond to customer questions via email and video calls
- Troubleshoot basic technical issues with support from the product & DEV team
- Handle billing questions and assist with account updates
- Customer Success & Engagement
- Build a deep understanding of each customer’s business, goals, and use cases
- Educate users on best practices
- Monitor customer health to identify risks and ensure retention
- Drive product adoption, manage contract renewals, and expand existing contracts through upsell opportunities
- Enablement & Feedback Loops
- Maintain and expand Help Center content and internal FAQs
- Share structured customer insights with product and sales teams
- Collaborate on enablement initiatives such as webinars, how-to guides, and templates
Required Qualifications
- These are the concrete experiences, skills, and background we’re looking for:
- Proven experience within customer support, customer success, or a client-facing role
- Comfortable working with data products, not scared of numbers :)
- Excellent written and verbal communication skills in English
- Strong listener with a proactive, empathetic, and problem-solving mindset
- Proven ability to educate, guide, and influence customer decision-makers
- Familiarity with support automation tools (e.g., Hubspot, Gong, ticketing systems)
- Willingness to spend 2 working days in a week in Pilsen office
Key Competencies
- These are the qualities and working styles that will help you succeed in the role:
- Customer-Centric Mindset: You thrive when helping users succeed
- Clear & Thoughtful Communicator: You write and speak with clarity, professionalism and care
- Organized & Proactive: You spot issues early and take initiative
- Collaborative: You work well across disciplines, share learnings and bring other team members along
- Motivated & Goal-Oriented: You’re eager to improve how we support customers - and help them succeed. We are successful when our clients are successful.
Apply Today!
We care deeply about creating a space where you can thrive, connect, and make a real impact. If you love helping users, spotting opportunities, and making things better every day - we’d love to hear from you.