Customer Success Manager
FifthRow is looking for a fast thinking, self starting critical thinker to join FifthRow as a Customer Success Representative to provide support to our growing list of Enterprise clients.
About us:
FifthRow is automating the work consultants do — and putting that power in the hands of enterprise teams. Our platform replaces expensive, manual research and strategy projects with autonomous agents that deliver the same results in days instead of months. Imagine the firepower of a McKinsey team — always on, always available, and always improving.
Our platform enables customers to:
Spin up custom research agents and workflows
Analyze unstructured data (web, PDFs, conversations)
Generate strategic outputs: memos, decks, summaries, forecasts
Operate entire innovation, diligence, and strategy workflows
We’re already working with global enterprises to automate use cases like investment memos, innovation scouting, market entry strategy, LP reports, and more — all using agent workflows that orchestrate LLMs, tools, and business logic.
Immediate start. 100% remote.
What You’ll Be Responsible for:
As a member of the Customer Success team you will work together with our Head of Growth to ensure our customers are successful in utilizing the platform and generating the value FifthRow promises.
Specifically:
Proactive communication with customers regarding their use of the platform and answering all questions
Developing communication around new product features , ensuring that all Customer are aware of the benefits and how to properly use the function
Trouble shooting and addressing any customer issues in their use of the platform
Maintaining up to date records in our CRM on all customer activities, users, use cases and communication
Onboard of new customers to set them up for success and provide ongoing education for customers based on their use cases
Participate on all customer and prospect calls taking meeting minutes, and following up on all action items
Lead customer calls independently to support their use of the platform
Educating customers on the platform in a cooperative fashion
First level support for customers
Create tickets for developers and delivery teams for any issues, support in generating client outputs and follow up to ensure timely delivery
Track delivery dates and flag any delays or issues
Who you are:
Great communication skills both written and oral
Native English speaker, additional languages (German) are an asset
2 - 3 years experience in a similar role in a start up or consulting setting
Enthusiastic about AI with a solid understanding of the space
Curious and actively exploring how AI can support businesses; know what AI agents are, and have been using AI tools actively over the past months or in your previous role
Flexible about working hours and able to work until 7 pm CET to support our US customers
You are a self starter that looks for ways to improve our processes, product and how we support our customers
You are able to work independently with minimal supervision, and you are not shy about putting up your hand when you need help
You are a critical thinker able to approach problems from multiple perspectives to arrive at the best solution for our customers
Why You Should Join Us
Massive market — Enterprise consulting and research is a $ 200 B+ industry, and it’s ripe for automation.
Clear product-market fit — We’re revenue-generating, profitable, and growing fast with Fortune 500 logos.
World Class Team — You will join a strong team that works fast, independently, and together to define solutions that work
Founding tech role — You’ll shape the team, culture, and stack from here forward.
Backed by experience — The founder has launched 100+ ventures and scaled multiple profitable businesses.
Interested?
If you’re excited about building a platform for an autonomous workforce and want to join one of the most ambitious AI platforms out there - Let’s talk.