Product Growth Expert for the Leading Automation Platform 💜

Are you looking for a chance to make a meaningful impact in one of Europe’s fastest-growing scaleups? Are you curious, bold, with a strong sense of ownership, not afraid to challenge the status quo and putting customers fist? Keep reading!

As a Retention Product Growth Expert, you’ll join our Growth team to drive product adoption and engagement, with the ultimate goal of increasing long-term customer retention. You’ll collaborate closely with Product, Engineering, and Marketing to identify, test, and scale growth opportunities across the entire customer lifecycle.

Make is the leading visual platform that empowers anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We’re headquartered in the thriving tech hub of Prague, Czech Republic, with teams spread across the USA, UK, Germany, France, Canada, India, Chile, and more.

📍 This role is based in Prague

What you’ll do:

• Develop and implement growth-related in-product initiatives with an emphasis on accelerating and optimizing product adoption

• Create engaging in-product flows, tutorials, and other captivating content that will help more customers understand and adopt Make’s core capabilities

• Collaborate closely with User Research, Design, Growth Marketing, BI Analytics, Product, and Engineering teams to identify opportunities and drive improvements across the customer experience

• Plan, execute, and validate A/B experiments and user surveys

• Analyze both quantitative and qualitative customer insights to inform your decisions

• Stay up to date with industry trends, emerging technologies, and evolving customer needs

• Monitor and report key business metrics to internal stakeholders

You might be a great fit if you have...

• At least 3 years of experience as a Growth Specialist, eCommerce Specialist, Junior/Associate Retention Product Manager, or Junior UX Designer

• Previous experience in a SaaS environment is a strong plus

• Solid understanding of SaaS conversion funnels and product-led growth principles

• Hands-on experience with A/B testing and experimentation frameworks

• Proficiency with analytics tools such as Google Analytics, Power BI, Mixpanel, or Amplitude

• Familiarity with product adoption platforms (e.g., Userflow, Candu, Chameleon, Pendo, Appcues, etc.) is a big advantage

• Advanced English language skills, both written and spoken

• Demonstrated ability to identify and remove friction points in the customer experience

• You are curious, analytical, open to experimentation, and comfortable in a fast-changing environment

• Willing to challenge the status quo, question assumptions, and drive innovation

• A genuine interest in automation and integration platforms

What we offer:

• 📈 RSUs grant in a rapidly growing company raising its value every day
• 💸 Annual bonus
• 🌎 Multinational team with 42 nationalities creating the future of automation
• 🎓 Learning & Development plan (online language, professional courses, conference tickets and other trainings)
• 🍎 Notebook/Macbook and 34’’ curved monitor
• 🏝 25 days of vacation, 4 sick days
• 🫶 10 care days to care for your loved ones
• 👨‍👩‍👧‍👦 Extra parental vacation (3-6 months) 
• 👶 RSUs grant for a newborn child
• ☂️ Life insurance
• 🏋️ Multisport card
• 💰 Remote working allowance
• 🍍 Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone
• 🥗 Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion
• 🏡 Flexible working hours + home office 
• 🐕‍🦺 Company therapy pets (dog-friendly office)
• 🖨️ Company 3D printer 
• 🥳 Team buildings, parties, and company events multiple times a year

If you see a match, let us know and apply now!

What we stand for:

🤝 We roll together - We embrace different ideas to grow together and create powerful solutions. 

🚀 Customer impact first - We empower our customers to succeed, aiming for sustainable impact.

⚽ Game on! - We're explorers at heart: play is our fuel and creativity has no limits. 

For more, feel free to check out our Life at Make Instagram, Meet-up page, or YouTube to get a sense of the vibe.