Customer Service Specialist

We're looking for enthusiastic and talented individuals with attention to detail to join our growing team in our Prague office. The role entails email and chat support, communicating with customers, and other teams here in Prague and in the US. 

As an expert in our product offering, and services, and identifying customer needs, you’ll be on the front lines of meeting and exceeding our customers’ expectations. You will be working with highly professional Art, Tech, and Logistics teams, helping us to create a great base here in Prague for one of the biggest US custom apparel companies.

You can expect a lot of team activities, and regular get-togethers during breakfast with interesting chats.

What will you do

• You will provide WOW experiences that support long-term customer loyalty & growth
• You will help elevate customer orders through thoughtful engagement, expert design, and product assistance
• You will review designs and orders for clarity, completeness, and aesthetics
• You will comfortably and proactively reach out to customers by phone, email, chat, and SMS
• You will troubleshoot and creatively problem-solve to deliver results
• You will collaborate across departments to come through for our customers and company
• You will resolve any post-order and post-delivery problems for customers with a future-focused mindset supporting long-term relationship goals and growth.

What are we looking for in you?

• Experience and ability to deliver exceptional customer service
• Independence coupled with the ability to collaborate with internal partners
• Desire to enhance every customer experience
• Curiosity to understand our varied customers and innovation to improve their experiences
• Self-motivated to achieve performance goals
• Excellent verbal and written communication skills
• Ability to multi-task while being detail-oriented
• Adaptable, flexible, and positive
• Have a focused approach under pressure
• Familiarity with Gimp and Inkscape, and decoration processes like screenprinting and embroidery are a plus, but not required
• English Fluency: You are confident and comfortable speaking and writing in English across a broad spectrum of operational and customer service situations.

How you’ll be measured:

You’re necessary to the well-being and performance of our Order Operations team. Measures of success for this role are:

• Customer Satisfaction
• Inter-team Collaboration
• Efficiency
• Accuracy

What we offer

• Home office or remote support (location Prague)
• Working hours from 11:00 till 19:30
• Multisport card
• A beautiful office in Karlín with a full fridge, amazing coffee, and an Xbox
• Every Tuesday company breakfast, and occasional lunches and dinners
• Regular team buildings (game nights)
• English classes and budget for learning
• Mental health wellness program with Soulmio
• 5 sick days