Customer Care and Social Media Specialist Nový

Poetizer
Praha, Prague 7
Zaměstnanec
Full-time, Part-time, Externě


We are looking for a Customer Care and Social Media Specialist for our growing startup Poetizer. 

Poetizer is a social network for poets and poetry lovers. Our users can share their poetry, follow others, connect, and build their poetic career: all on our single, multilingual platform. In our prototype (mobile app), we have thousands of users from 125 countries that are almost entirely organically acquired! Recently we’ve been launching an online platform and new apps for iOS and Android and widespread marketing campaign in the US and Canada.

What will you do? Customer Care and Social Media Specialist is a key figure in our team. You will be responsible for communication with our users and creation of a “positive vibe” around our brand. It is a super responsible position and you will need to be hard-working, passionate, creative and solution–focused. 


In particular, you will be responsible for:

  • Executing social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification
  • Answering incoming customer requests, product problems, service questions and general client concerns (Google Play, Apple Store, Social Networks, emails)
  • Moderating user-generated content in line with our internal moderation policy 
    Preparing newsletters including graphic design, personalization and advanced features
  • Updating user information in the CRM system, update databases and media list
  • Contributing to team effort by accomplishing related results as needed and on time
  • Building sustainable relationships of trust through open and interactive communication
  • Updating user information in the CRM system, update databases and media list

What do we offer? We take great care of our colleagues. We want everyone in our company to prosper, grow, learn and feel good about what they do.

Therefore, we offer you:

  • Extraordinary first-hand experience with growing a global startup 
  • Unique company culture and great team!
  • Wonderful office located in Letná right above Stromovka park (and pub Lokál!)
  • Regular team-buildings
  • Possibility to make (partially) flexible working hours arrangement
  • No micro-management
  • Workshops with top Czech leaders/business people provided by our motherly company ELAI.cz

Requirements:

  • Proven working experience in social media marketing 
  • Excellent copywriting, editing, presentation and communication skills
  • Knowledge of online marketing and major marketing channels
  • Understanding of media relations and digital media strategies
  • Familiar with CRM systems and practices
  • Familiar with at least one graphic design software 
  • Ability to multi-task, prioritize and manage time effectively
  • Solution-focused personality
  • Positive attitude, customer oriented approach
  • Fluency in English and Czech
  • Spanish or any other language (advantage)

 

Some interesting industry facts: #poetryisnotdead

  • 17% of the US population (18 years and older) shared poetry, fictional writing or quotes online 
  • 11% of the US population write poetry themselves (Statista 2017). 
  • 17% of Millennials in the US (18 – 35 years old) read poetry on regular bases (Statista 2017). These trends are expected to have increasing tendency in the upcoming year

  • The Canadian Book Market 2016, noted that sales of poetry books grew by 79%. 
  • In Czech market research, 55% of 600 respondents said they would download Poetizer (Behavio labs).


 

Poetizer

Poetizer is a social network for poets and poetry lovers. Our users can share their poetry, follow others, connect, and build their poetic career: all on our single, multilingual platform. In our prototype (mobile app), we have thousands of users from 125 countries that are almost entirely organically acquired! Recently we’ve been launching an online platform and new apps for iOS and Android and widespread marketing campaign in the US and Canada.

Some interesting industry facts: #poetryisnotdead

  • 17% of the US population (18 years and older) shared poetry, fictional writing or quotes online
  • 11% of the US population write poetry themselves (Statista 2017).
  • 17% of Millennials in the US (18 – 35 years old) read poetry on regular bases (Statista 2017). These trends have increasing tendency in the upcoming years. 

  • The Canadian Book Market 2016, noted that sales of poetry books grew by 79%.
  • In Czech market research, 55% of 600 respondents said they would download Poetizer (Behavio labs).

Co by vás mohlo zajímat?