Polish customer hero for global tech startup Aktuální

Smartlook
Brno
Zaměstnanec
Full-time

If you don't want to be just a needle in a haystack, you are in the right place. We are a bunch of enthusiasts who are building Smartsupp, global tech startup from Brno, the heart of Europe. Smartsupp is a chat software that helps companies to communicate with their customers in real-time and help them right away. We have customers around the globe from Brazil through Germany to Taiwan.

 

What is the job about?

Smartsupp is a SaaS startup (software as a service), our customes are companies from all around the world. A Customer Happiness Hero is primarily responsible for supporting and educating our customers on a global level. We start to work in the moment a customer decides they want to use Smartsupp. We help the customer get started with Smartsupp and answer any questions he has when using our chat. We answer product questions, track user feedback, report and escalate issues to our development team.

Note : we are not a call center. You won't be doing any phone support or selling anything. Just answering business customers who reach out to us.

 

What skills do you need?

  • passion for helping customers
  • fluent communication and writing skills English and Polish
  • interest and patience in assisting customers ranging from non-technical business people to experienced developers
  • advantage is basic understanding of web technologies (HTML, CSS, Chrome console, APIs)

 

What will you be doing?

  • provide support to our business customers via chat and email
  • you’ll become an encyclopedia of knowledge about Smartsupp
  • ensure that all customers have a great experience with our products
  • work with our development team to identify bugs
  • translate new features, marketing campaigns and texts in Polish

 

Why work at Smartsupp?

  • See first hand how it works in a fast growing startup - how we build the product and expand globally
  • You will learn about web technologies and SaaS (software as a service)
  • Be part of a young international team that is relentlessly innovating - youngest member is 22, oldest is 35.
  • Friendly environment, budget for self-improvement, regular team events (paintball, wakeboarding, skiing)
  • Unlimited supply of home-made Smartsupp Slivovitz and good rum

Smartsupp in numbers

  • 4 years since launch
  • 235M visitors see Smartsupp chat box on the web each month
  • 43 800 companies actively use Smartsupp in 95 countries
  • 3 300 companies are paying customers 


Do you want to be a part of Smartsupp?

Send us your LinkedIn or CV and tell us, why would you like to work for Smartsupp. We will be happy to meet with you and show you what we are working on.

Smartlook

We love B2B SaaS. We are building Smartlook, a product analytics solution with user behavior replay. Smartlook enables you to take a closer look at behavior of users on your website or inside your product.

Who are we?

If you don't want to be just a needle in a haystack, you are at the right place. We are a bunch of enthusiasts building a global tech startup from Brno, the heart of Europe. We work on two projects - Smartlook and Smartsupp. Both are fast growing SaaS (software-as-a-service) projects with customers all around the world.

 

Smartlook

Smartlook allows you to truly understand behavior of your customers by tracking movement and events of each user inside your product or website. Look at your website through your customer's eyes.

Smartlook benefited from our experience and mistakes made in Smartsupp, so we build it faster, better and more scalable. We reached 100 000 signups in just 10 months since launch, which happened in February 2016. Biggest markets of Smartlook are USA, Brazil, Great Britain and Czech Republic. Our goal is to build Smartlook into one of the best product analytics solutions.

 

Smartsupp

Smartsupp is the first live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do.

Smartsupp is our first SaaS project we launched in 2013. The First year we bootstrapped the project with blood, sweat and tears. It was only our 3 founders Petr, Dusan and Vladimir back then and the total revenue for the first year was 70 000 CZK. After that we started to get traction, grew our team to 17 people, attracted over 140 000 users, got an investment from Webnode and Reflex Capital and launched Smartlook, our second project which started as a feature of Smartsupp.

 

Smartsupp & Smartlook in numbers

  • 270 000 users from freelancers to enterprise
  • translated in 15 languages
  • Used in 95 countries
  • 160 million people see Smartsupp chat box across the web every month
  • Tracking behavior of 235M users each month

 

Do you want to be a part of our team?

Send us your LinkedIn or CV and tell us, why would you like to work with us. We will be happy to meet you and show you what we are working on.

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