Customer Success Manager

Praha
Full-time

Location: Prague
Format: 50% Remote + 50% offline client meetings in Prague
Language Requirements: Czech language at a native or C1 level + English (B2+)

About us:

Choice is a leading European food-tech B2B SaaS platform. We empower over 30,000+ restaurants across 20 countries to increase their revenue through a unified digital ecosystem: QR payments, online reservations, and delivery management.

With key offices in Prague and Warsaw, we are building a dynamic team of enthusiasts who value flexibility, zero bureaucracy, and the freedom to experiment. We are a start-up with a proven track record of success, actively scaling across Europe.

[Forbes about Choice]

We are looking for a business-oriented Customer Success Manager to join our team. Your mission is to be a strategic partner for our key clients, helping them grow their revenue while ensuring long-term retention and expansion of our services within their business.

Key Responsibilities:

Manage and grow long-term relationships with existing key clients.
Monitor client financial metrics to detect risks early and provide actionable growth recommendations.
Advise clients on product best practices to help them achieve their specific business goals.
Drive upselling and cross-selling initiatives to increase average deal value.
Focus on client retention and proactively work to reduce churn rate.
Resolve strategic issues in a win-win manner, acting as a business consultant rather than technical support.
Collaborate with internal teams to align product development with client needs.

Our Ideal Candidate:

Native/C1 level in Czech and upper-Intermediate English (B2+).
Based in Prague and ready for on-site client meetings.
Strategic thinker with a business-oriented mindset and long-term focus.
Proven experience as a Customer Success Manager, Account Manager, or in a similar client-growth role.
Strong track record in upselling, cross-selling, and maintaining high retention rates.
Ability to understand client financials and communicate effectively in business terms.
Proactive in identifying risks and implementing solutions before they become critical.

What We Offer:

Competitive compensation based on your experience and results.
Regular performance reviews and clear career growth opportunities.
Direct influence on internal processes and the opportunity to shape our CS strategy.
Work in an international product company with a supportive and healthy culture.
Flexible working hours and full freedom in planning your day.
Dynamic environment with zero micromanagement and plenty of room for initiative.
Stability and growth in a fast-scaling European food-tech leader.
Vibrant team culture with frequent team events and a professional international community.

If you are a driven professional who speaks the language of business — let’s talk! Apply now or recommend a great candidate.