CZ/SK Customer Solutions | AI-Enabled

About Realpad

Realpad is a customer experience software for real estate developers. We help them sell homes more efficiently and deliver a better experience to buyers. 150+ customers across 12 countries, headquartered in Prague with local teams in Budapest, Lisbon, and Belgrade.

Real estate is a relationship-heavy industry, and our software is complex. That's why we need people who can combine strong communication with technical understanding — not just friendly faces.

What the job actually looks like

This isn't a typical support role. You teach clients how to succeed on their own, you shape our product documentation, and the patterns you spot directly influence what we build next. You're the key link between our clients, CSM Managers, Data Entry team, and Product.

We're expanding rapidly — our user base and request volume are growing with it. To keep up without just throwing more people at the problem, we need someone who can automate, streamline, and scale support through smart use of AI.

1. You teach, not do. You answer client questions for the CZ/SK market with a clear philosophy: I won't do it for you, but I'll make sure you know how. Communication is primarily via email, with occasional phone calls.
2. You configure and solve. You work hands-on with account setup, technical configurations, API capabilities, and integrations (Make, Zapier, webhooks). You join technical calls alongside CSMs when things get complex.
3. You connect the dots. You collaborate closely with CSM Managers and the Data Entry team, acting as a critical bridge between client-facing and operational sides of the business.
4. You spot patterns and report them. From incoming queries, you build weekly, monthly, and quarterly reports and flag recurring issues to the Country Manager. If the same question keeps coming up — we escalate it and fix it at the root.
5. You own the knowledge base. You're responsible for our client-facing Help Center. Every new feature, update, and change is documented, up to date, and easy to understand.
6. You automate with AI. You use AI every single day — for drafting documentation, analyzing trends, automating workflows, and navigating complex information. AI isn't a nice-to-have in this role, it's how you scale.

Where and how you work

This is a hybrid role based in Prague — a mix of office and home office.

What we're looking for

• Native Czech or Slovak speaker with strong English (B2+). English is our official company language — we're an international team across multiple countries, so you'll use it daily in internal communication, documentation, and cross-team collaboration.
• Tech-savvy. You can navigate API documentation, understand how integrations work (Make, Zapier, webhooks), and aren't intimidated by technical conversations. You don't need to code, but you need to think technically.
• A great written communicator. Most of your client communication will be via email, so you need to write clearly, professionally, and with empathy. When a phone call is needed, you handle it confidently. You stay calm under pressure and manage escalations without losing your cool.
• AI power user. And we don't just mean "you've tried ChatGPT." Claude, ChatGPT, Gemini are your best friends and you know exactly when to use which. You automate repetitive tasks, build workflows, use AI for drafting, analysis, and research. You don't just use AI — you think in AI.
• Comfortable with Excel. You'll work with client spreadsheets, data imports, and similar files regularly. No need to be a wizard, but you need to be confident.
• A team player who connects people. You'll work across multiple teams daily — CSMs, Data Entry, Product. You communicate smoothly, keep everyone in the loop, and make sure nothing falls through the cracks.
• Proactive with drive. You don't wait for someone to tell you something is broken. You notice, you flag it, you suggest a fix. You want to grow, and you want the things around you to grow too.

Why this role matters

This isn't a back-office support job. You sit at the crossroads of product, clients, and business. The feedback you collect shapes what we build. The documentation you create defines how clients experience our platform. The patterns you identify drive real change. If you want to have impact — not just answer emails — this role gives you that power.

What we offer

• 25 days of paid vacation
• MacBook
• Company phone
• Multisport card contribution
• Cool pet-friendly office in the heart of Prague, Na Příkopech
• Two company retreats per year — the next one is in Portugal this summer

Interested?

We're ambitious, we don't play it safe, and we're building something extremely valuable in an industry that's just getting started with digital. If you want to build a career on that wave — jump in. If not, no hard feelings, but the train is leaving. 😎

Send us your CV and a short note about why this role appeals to you.