Customer Success Manager

About Us: 

At Roivenue, we empower businesses to make smarter, data-driven marketing decisions through our innovative marketing attribution platform. Our Prague-based team thrives on curiosity, collaboration, and continuous learning, developing forward-thinking solutions for the ever-evolving digital marketing landscape. Now, we’re seeking a driven Customer Success Manager to join us in delivering exceptional customer experiences, leveraging technical expertise to guide clients toward optimal use of our products.

In this role, you’ll collaborate closely with various teams to ensure seamless implementation of our clients, troubleshoot and resolve challenges, and contribute to the ongoing enhancement of our platform. If you’re passionate about marketing, technology, problem-solving, and working with customers to unlock real value, we’d love to hear from you!

 Responsibilities: 

• Own the end-to-end Client Success agenda for assigned clients, with a strong focus on data quality, attribution logic, and long-term client value.
• Lead technical onboarding and implementation of the Roivenue platform, including complex setups for enterprise clients and custom use cases.
• Deliver client trainings and workshops, ensuring clients understand not only how the product works, but how to use it effectively for decision-making and optimization.
• Act as the primary point of contact for technical and analytical support, ensuring fast, structured, and high-quality resolution of client questions and issues.
• Provide data-driven consultations to help clients interpret attribution results, understand customer journeys, and apply insights to marketing and business decisions.
• Support sales and account management with technical and methodological expertise during pre-sales, upsell, and strategic client discussions.
• Collaborate closely with Product and Data teams, translating client needs and feedback into actionable product input, and ensuring clients understand product capabilities and limitations.
• Identify recurring client challenges and contribute to process improvements, best practices, and scalable Client Success workflows.
• Contribute to and maintain client-facing documentation, training materials, and knowledge resources to support both clients and internal teams.
• Act as a key bridge between clients, Product, Sales, Account Management, and internal teams, ensuring alignment and clear communication across all stakeholders.

 Skills and Qualifications: 

• Strong analytical and data-oriented mindset, with the ability to understand how data flows through systems and how it should be interpreted in a business context.
• Ability to work with complex datasets and attribution outputs, identify inconsistencies, formulate hypotheses, and systematically validate them.
• Solid understanding of digital marketing and performance marketing principles, including attribution, customer journeys, and campaign evaluation.
• Comfortable explaining complex analytical or technical topics in a clear and structured way to both technical and non-technical stakeholders.
• Strong written and verbal communication skills, especially in client-facing situations.
• Fluent in Czech or Slovak, with English at B2 level or higher for daily communication with international clients and internal teams.
• High level of ownership and responsibility for client outcomes, with a strong focus on quality and long-term value.
• Ability to work independently, prioritize effectively, and stay structured in a fast-paced environment.
• Curiosity and willingness to continuously learn, especially in the areas of data, analytics, marketing technologies, and attribution.

 Nice to have 

• Previous experience in Customer Success, Consulting, Performance Marketing, or Analytics.
• Experience with client trainings, workshops, or business consultations.
• Basic familiarity with SQL, Python, or data querying concepts (not required, but helpful for deeper analysis).

 Why Join Us? 

• Flexible working setup
  You can work from our Prague office or choose a hybrid setup. Remote work is possible upon discussion.
• Competitive and fair compensation
  We offer a compensation package that reflects your experience and responsibilities, along with a range of company benefits.
• Clear growth paths
  Several people currently in senior or managerial roles at Roivenue started in similar positions. Deep product and client knowledge opens up natural growth opportunities, including paths toward product or leadership roles.
• Meaningful impact
  Your work will directly shape how clients make key marketing and business decisions, using advanced attribution and data-driven insights across international markets.
• Smart, collaborative culture
  You’ll be part of a team that values open discussion, ownership, and continuous improvement, but also genuinely enjoys working together. We regularly meet at company-wide events, team get-togethers, and teambuildings shaped by what people actually like: from gaming nights and board games to sports, dance, or other activities. Roivenue has a young, active spirit, and we care about building a culture where people feel comfortable, connected, and engaged.