IT Admin

Hybrid
Praha
Full-time

About The Role

We are looking for an experienced IT Administrator to join our Internal IT team and help operate and evolve a secure, scalable, and user-friendly workplace environment. You will own a significant part of our internal IT operations, combining hands-on support with system ownership, automation, and continuous improvements. You’ll collaborate closely with Security, People Ops, and other teams to support employees across Europe, the US, and the UK. You will work with modern cloud-first tooling (Microsoft 365, Entra ID, Intune, Defender) and actively contribute to maintaining and improving our ISO27001 and SOC2 compliance. You will become part of a 3-member Internal IT team, where autonomy, accountability, and knowledge sharing are essential. In short, this role is about enabling people to work securely, efficiently, and comfortably.

What You'll Do

Own and operate internal IT infrastructure and endpoints (Windows, macOS, limited Linux), including cloud services, networking, and office hardware.
Environment is Microsoft-centric (M365, Entra ID, Intune, Defender); office networking is based on Ubiquiti.
Provide L2/L3-level user support for employees across multiple countries (primarily Europe, US, and UK), acting as an escalation point for complex issues.
Participate in a weekly on-call rotation after the onboarding and ramp-up period.
Balance day-to-day user support with a continuous stream of improvements, automation, and proactive system enhancements.
Deliver on-site and remote IT support, with regular presence in the Prague office (I. P. Pavlova).
Own asset lifecycle management, inventory, and capacity planning.
Asset management is handled via Snipe-IT.
Fully own onboarding and offboarding processes with a strong focus on security, access control, and compliance.
Drive improvements in internal IT processes, documentation, tooling, and automation of repetitive tasks.
Ensure security of infrastructure and services through regular reviews, updates, and collaboration with security stakeholders.
Security is balanced with user comfort — we aim for practical, usable solutions.
Evaluate and test new technologies and tools, including cloud platforms (AWS, GCP, Azure) and AI-powered tools (GitHub Copilot, Cursor, ChatGPT, Claude, etc.).
Share knowledge, documentation, and best practices so the team can operate consistently and independently.

What You'll Need

Strong analytical and troubleshooting skills; ability to solve complex problems independently.
Ability to take ownership of systems and outcomes, not just tasks.
Very good written and spoken English (daily communication with international teams).
Excellent prioritization and time management skills.
High attention to detail and security awareness.
Willingness to mentor others and share knowledge.
3–5+ years of hands-on experience in Internal IT / IT Operations / Workplace IT roles.

Tech requirements

Advanced experience with Windows desktop and server environments.
Strong understanding of IT security principles and best practices.
Experience with Microsoft Azure / Entra ID, Microsoft 365 (Exchange, Intune, Defender).
Familiarity with endpoint management and device lifecycle ownership.
Experience working with ticketing systems (primarily Jira).

Nice to have

Experience operating as a senior L2 / L3 IT specialist or owning internal IT systems end-to-end.
Automation and scripting experience (PowerShell, Bash, Python; CI/CD concepts).
Experience with open-source tools or alternatives to the Microsoft ecosystem.
Experience with monitoring and alerting tools.
Linux and Apple ecosystem knowledge.
Networking fundamentals (RADIUS, security concepts, network basics).

Benefits & Perks

25 days of holidays + 5 flexi-days.
Pluxee Flexi Card (up to 16 000 CZK per year).
Hybrid role, 2 core days in the office.
Anniversary rewards.
Collaboration with diverse, international teams.
A pet-friendly office at IP Pavlova.
Complementary and yummy snacks, coffee, brew and refreshments.
Regular team and company events.