About Spinoco:

Simply perfect customer care - that's our mission. Spinoco makes the lives of our clients easier and their customers happier. We unify and streamline all communication into a single spot. Regardless of the communication channels our clients use, how many customers they serve, the internal software they use, the size of their team, or the technical or business challenges they face, Spinoco reduces clutter and stress from both internal and external communication, saving our clients both time and money. We help companies from all segments, from dynamic start-ups to large multinationals across the European Union.

How We Work:

We are a team of passionate people who enjoy working with our clients closely and over the long term while constantly helping them improve a crucial part of their business. We strive to meet our customers’ highest standards and expectations: that is what makes us happy and satisfied. We are always looking for talented, passionate, and hard-working people who come to work to enjoy themselves and are eager to contribute in meaningful ways.

About the Role:

We are looking for an experienced technical support professional with a successful track record of supporting clients with an SaaS solution. This role is for you if you are passionate about being involved hands-on with onboarding clients and helping them make the most out of using their solutions. Ideally, you are an enthusiastic, process-focused person with exceptional technical and organizational skills, solid project management acumen, and the ability to analyze/solve technical and functional challenges. You will be part of our core technical team focusing on our key clients - depending on your language abilities, you will be responsible either for local clients in Czechia or our key international clients.

Responsibilities Include:

Designing and implementing full technical solutions for our clients
Analyzing, developing, implementing, and owning the technical support processes and projects
Ensuring the successful resolution of customer issues, coordinating with the rest of the technical and development teams where necessary
Developing and recommending continuous improvements for our technical support
Communicating with customers to help them find the perfect technical solution for their specific needs
Driving and ensuring information sharing and cross-collaboration
Managing the preparation and maintenance of technical / support documentation

If this is the role for you, let us know! We look forward to meeting you!

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