Customer Support Representative Aktuální

BudgetBakers
Praha
Zaměstnanec
Full-time, Part-time

About BudgetBakers

We are a small team of friendly geeks based in Prague. Our mission is to create financial apps that help people lead richer lives. After 2 years we have over 1.3 million app downloads from all over the world and we are growing every month. 

Wallet is our app that helps you manage your earnings, spending, savings, and budgeting to give you the big picture of your finances. 

What's the opportunity?

We are looking for a Customer Support Representative to work full time + someone for a part time position. If you are hungry to learn new things, grow, are interested in the tech/startup industry and care about customers, the Support team at BudgetBakers is the one for you. We strive to ensure all customers have a good experience even when things go wrong.

What will you be doing? 

  • Communicating with our customers via email or chat based communication
  • Replying to app stores’ reviews 
  • Investigation of issues reported by customers (with the help of customers, our test team, and our developers)
  • Gather feedback that you hear from our customers, offer informed opinions on potential solutions
  • Become an expert of the app and how it works 
  • Proactive and continuous improvement of service operations, Help Center articles (including maintenance)

What skills do you need?

  • Great problem solver (tries to find answers by searching for and asking the right questions)
  • Excellent communication skills. You need to be able to explain things in English easily. 
  • Required languages: Czech (native speaker - you will be supporting Czech users as well), English (most of the communication with our users is in English) 
  • If you apply for a part-time position, Czech and English are a must
  • Not required, but a big plus: Russian
  • Ability to remain calm and collected, and find solutions under pressure
  • Curiosity and creativity (you enjoy using apps)

Benefits 

We want to set you up to succeed as part of a team that looks out for each other. You will join a young company, and you will be empowered to try new things, and encouraged to make necessary mistakes. We can offer you:

  • A full time (or part time) position with a few home office days a month
  • A competitive startup salary with room to grow 
  • Paid team lunch every week (we love Asian food!)
  • Unlimited coffee, free drinks + snacks
  • A friendly company culture

BudgetBakers

Jsme tým, který chce pomoci lidem poznat hodnotu jejich peněz, ale nejen to. Chceme jim pomoct zjistit, že vést bohatší život mohou bez ohledu na výši bankovního konta.

Naši prioritou je vytvářet kvalitní produkt užitečný pro lidi, kteří mají zájem o informace o své finanční situaci. Lidi, co plánují své příjmy a výdaje a chtějí mít ucelený přehled o svém cash-flow. To vše ve svém mobilním zařízení a případně ve webové aplikaci. Zaměřujeme se na smart data a analytics. A jak se nám to daří? Máme přes 1.300.000 stáhnutí naší androidí aplikace a více než 200.000 aktivních uživatelů ve více než 130 zemích světa.

Jsme team o velikosti >10 a neustále rosteme. Na jaře tohoto roku jsme si sáhli již na druhou investici. Sídlíme ve Smíchovském Node5, Radlická 50. Pracujeme Agilně. Nabízíme podíl z tržeb.

Co by vás mohlo zajímat?