Customer Success Specialist

Customer Success Specialist – Helping E-Commerce Businesses Grow 🚀

Are you passionate about e-commerce and customer experience? Do you thrive on finding solutions, communicating with clients, and helping businesses succeed? If so, we’d love to meet you!

At Expando, we help e-shops expand to global marketplaces, and we believe that a satisfied customer is a successful customer. We’re looking for a Customer Success Specialist to support our clients, ensure smooth operations, and improve their marketplace experience. If you enjoy dynamic work, innovation, and making a real impact, this role is for you!

🔹 Your Responsibilities

👥 Customer Support & Relationship Management

• Provide top-tier customer support, ensuring clients have the best possible experience.
• Manage inquiries and issues through the eDesk ticketing system (experience with other systems is welcome, we’ll get you up to speed).
• Oversee client accounts, analyze feedback, and find ways to improve the customer experience.

📊 Account Support & Feedback

• Keep an eye on customer accounts to make sure everything runs smoothly.
• Gather feedback from customers and suggest ways we can improve their experience.
• Help businesses optimize their marketplace presence, from managing listings to solving small challenges.

🚀 Growth & Learning

• Receive step-by-step training and mentorship to help you grow.
• Learn how global marketplaces work and gain valuable skills in e-commerce.
• Start with structured tasks and take on more responsibilities as you gain experience.

🔍 Who We’re Looking For

• Native Czech and English proficiency (B2 or higher) – additional languages are a plus.
• Strong organizational and multitasking skills – you can manage multiple tasks effectively.
• Eagerness to learn and apply new knowledge.
• Customer support experience (e.g., Live Chat) is an advantage but not required.
• Basic knowledge of data and Excel is a plus – but if you’re new to it, we’ll teach you!

✨ What We Offer

• 💡 Meaningful work where you see real impact.
• 🌍 Flexible work arrangements – hybrid, home office, or full remote.
• 📚 Mentoring and support from experienced colleagues.
• 💰 Competitive salary.
• 📍 Modern office in the heart of Prague.
• 🏋️ Multisport card, company events, and flexible summer working hours.
• 🧘 Online therapy via Hedepy – because mental well-being matters.