Customer Care Specialist
We're Smartsupp, part of Abugo, and we build an AI customer service platform used by over 100,000 e-shops and businesses worldwide to deliver top-notch support.
We're looking for someone to take care of our customers (e-commerce businesses across the world) over chat and email, in Czech and English. Support here also runs on an AI agent maintained by this same team, so there's a second track open to you if that turns out to be your thing.
👀 About us
Smartsupp is a live chat, chatbot and AI-conversation platform in one product, helping e-commerce businesses turn visitors into customers. We're AI-first as a way of working, not just a slogan. We run on Claude, with our own internal tools and an AI Academy to get you fluent. The goal: an autonomous organization where repetitive work gets handled and your time goes to what needs judgment.
🎯 Your Role
You're the first person our customers reach, and you stay with their problem until it's actually solved.
You help our customers understand the product, get set up, and get real value out of Smartsupp.
You troubleshoot technical issues, reproduce bugs, and hand them to product and engineering with everything they need.
You spot patterns in what customers keep struggling with and make sure the right people hear about it.
You look after the quality of our support: the answers, the tone, and the recurring questions.
If it's your thing, you can grow into maintaining our AI support agent. No experience needed, just curiosity and dedicated time to learn.
Day to day you'll work in Intercom, Linear, Jira, Confluence and Claude.
🔍 About You
Customers come first. You're finished when the problem is actually solved, not when the ticket is closed.
You don't rattle easily. When customers reach out frustrated, you stay calm and hold your ground.
You're genuinely tech-savvy. You find your way around new tools fast, test scenarios yourself, and break problems down logically.
You communicate clearly and confidently in written Czech and English.
You're curious about AI tools. You'll use them here every day and we'll teach you how.
Nice to have: browser devtools, basic HTML/CSS, curiosity about JavaScript.
We're primarily looking for someone mid-level, but if you're earlier in your career with some customer care or SaaS experience already, we'd love to hear from you.
🚀 Why you'll like it here
Real ownership: you'll take charge of your own area within months, not years.
A direct line to product and engineering: what you report gets built.
Space to grow as new areas open up.
Work Smart is one of our values: effort goes into what actually has value, not busywork.
🎁 Benefits
25 days of vacation, 2 sick days.
Learning budget.
Language lessons.
Multisport card.
Dog-friendly office.
Company events, offsites and teambuildings.
Sounds like your kind of role? Send us your CV or LinkedIn along with a few words on why Smartsupp caught your eye. We'd love to hear from you!