Hello from BudgetBakers! Our startup is looking for someone to join our great Customer Support team. We are based in Prague 5 near Andel in the Node5 coworking space. The BudgetBakers team has more than 20 people, and our offices have a friendly and relaxed atmosphere. What do we do? We develop Wallet - a personal finance app, which has users all over the world. Perhaps you are our user as well!
Who are we looking for?
Someone full-time who will take care of our users and help solve their issues. If you are communicative, social, interested in technology, and empathetic toward customers, then this position is right for you.
What will you do?
- Communicate with our users via email / chat
- Respond to ratings on the Google Play / App Store
- Report bugs to our team of developers, and help troubleshoot
- Collect feedback from our users and share it with the rest of the team
- Help to improve the performance and quality of our support
What are the requirements?
- You can solve problems calmly and effectively
- You have excellent communication skills. You need to be able to describe and explain things so that they are easy to understand
- You are able to support English users (high communication level in English writing)
- Second language: Spanish or Russian is a big advantage (and it is paid extra)
- We also appreciate creativity and curiosity
What we offer:
- Full-time position with "home office" option a few days a month, 4 weeks vacation
- Competitive salary + bonuses
- Unlimited coffee, free fruit, team lunch once a week, teambuilding, joint sports activities, and occasionally team beer
- Friendly, informal atmosphere
Vytváříme kvalitní produkt užitečný pro lidi, kteří mají zájem o své finance. Lidi, které zajímá ucelený přehled o jejich cash-flow. To vše v mobilním zařízení či webové aplikaci. Zaměřujeme se na smart data a analytics. Máme uživatele již po celém světě.
Jsme mladý mezinárodní tým již více jak 20-ti lidí. Sídlíme v centru Prahy - v coworkingovém prostoru Node5, poblíž stanice metra Anděl.
Chceš se k nám přidat?